Hospitality industry :Collection of businesses
providing accommodation and or food and beverages to people who are away from
home with care, courtesy, friendliness and concern
The hospitality
industry is a part of a wider group of economic activities falling under travel
and tourism industry
Tourism industry is a collection of industries
providing necessary and essential services to the traveling public. They include:-
- Transportation
- Specialist shops
- Food and beverage operation
- Accommodation
- Leisure activities
Ancient Motivation of travel and Hospitality
- Hospitality has always been motivated by travel
- Travel motivated by invention of money around 4000BC
- Money motivated trade – Trade then accelerated travel
- Travel was climaxed by invention the wheel
- Ancient Egypt conducted cruises from Alexandria
- 1st recorded travel – peace trip to the land of Punt by Queen Hatshepsut
- 2700BC Pharaohs travelled to pick valuable Nile stones
- Transported to Egypt to build royal tombs
- Pyramids included Djoser, Sphinx, Gizeh and Abusir
- Pyramids started attracting visitors in 1600 BC
Medieval evidence of travel
- Can be traced back to the history of Sumaria and ancient Egypt.
- Driven by need for a place to stay, away from home
- Intercultural trade created need for mass movement over long distances
- Along the routes, certain stopping points (oasis, or mountain passes)
- Junctions were also popular stopping points and grew into trading centers and eventually into cities
- Routes without junctions developed journey segments (max. distance covered in a day depending on means)
- At these centres, need arose for lodging facilities. These facilities began a tradition of hospitality that endures today
- Innovations sprung up, with innkeepers incorporating F&B services .
- Industrial revolution in 18th Century created new modes of transport further improving travel
- With the existing demand, the wealthy and landed aristocracy begin to view many spare rooms as potential for income to maintain these expensive holdings.
- There emerged English inns and colonial inns with the latter accepting anyone willing to pay and former accepting members of the aristocracy.
Growth of Inns to support travel
- Olympics games in Greece motivated more travel
- Also Religious travel to St. Peters in Rome
- Greek inns provided support during travels
- Guests carried own towel down street to nearest public bath
- Cloths were taken care of as they bathed
- An attendant sloshed water on him as guest bathed
What is Travel and Tourism- The human and business activities
associated with one or more aspects of the temporary movement of people away
from their immediate home communities and daily work environments for business,
pleasure and personal reasons.”
Terminologies for clarification
Who is a
Visitor?
All tourists are visitors
Reside for period of not less than
12 months - Include
same day visitors
Travel
Action of people going outside their
home community for any purpose except for the purpose of work
Recreation
The activities of people engaging in
pleasurable use of leisure time
Tourist
The person who seeks various
physical experience and satisfaction - determines their choice of destination
The
government and the region
The government sees and treats
tourism as source of wealth for the region
The host
community
The
local community hosting the tourists see it as a cultural and employment
factor. The effect can thus be both benefited and harmful
The characteristics of Tourism – How do they influence
Hospitality
Out of national boundaries – 160km –
now 100km
At least 24 hours – Now includes
excursionists
No more than one year
Not for monetary gain
If MICE, business or education must
not be paid at the destination
Not all travel is tourism – demarcations
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